Scope of work
When UBank was created in 2008, it was Australia’s first online only bank – the original category challenger. Then all the other banks went online and UBank suffered an identity crisis and needed repositioning. Strategic analysis identified a clear point of difference: smart products with great rates – a modern approach to banking which appealed to a self-directed customer.
UBank has a stripped back approach to banking – no locations, no gimmicks, no waffle. It actively encourages people to borrow less. To reflect its less is more philosophy, the visual identity is an exercise in reduction.
It follows basic design principles – a recognisable logo, a functional type face, restricted colour palette and structured design. In the Modernist spirit of form following function, communication is reduced to its core components – just what you need, nothing you don’t.
The core idea of removing the unnecessary spans all facets of the business, from small-scale collateral to a head office fit out. Since the rebrand the Net Promoter Score has increased from -6.9 to +18.8 (400%), and UBank is well on its way to meeting its ambition to become Australia’s most referred bank by 2020.
“We got people internally on board much faster with far less resistance because we worked together as a team, rather than us writing a brief and Maud handing it over. It was a very collaborative process. ”Jo Kelly, CMO













MAUD
and UBank
When UBank was created in 2008, it was Australia’s first online only bank – the original category challenger. Then all the other banks went online and UBank suffered an identity crisis and needed repositioning. Strategic analysis identified a clear point of difference: smart products with great rates – a modern approach to banking which appealed to a self-directed customer.

In the modernist spirit of form following function, communication is reduced to its core components – just what you need, nothing you don’t.





The core idea of removing the unnecessary spans all facets of the business, from small-scale collateral to a head office fit out.






